Front Desk Receptionist

Talentify; Springfield (IL); On-site; USD 47,000 - 61,000; Full time

Benefits offered by this job

Pension program

Health insurance

Paid time off

Paid holidays

Flexible schedule

Parental leave

Job summary

Office of the State Fire Marshal (OSFM) is seeking a friendly Front Desk Receptionist to warmly welcome visitors and staff, route calls, and perform entry-level office duties. The role offers in-office work with standard hours and access to state healthcare, benefits, and a pension plan.

The incumbent will draft materials, handle mail routing, assist with FOIA requests, and monitor weather radios to notify staff about weather-related conditions. A valid State ID and background check are required.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and one year related office experience.
• Requires ability to keyboard accurately at 35 wpm.

Responsibilities

• Greet visitors and staff at the front desk and manage front-desk operations.
• Draft and format materials for agency divisions and perform research when requested.
• Support OSFM Legal Division with FOIA requests.
• Monitor weather radio and disseminate time-sensitive alerts per agency guidelines.

Skills

Front desk receptionist

Phone etiquette

FOIA support

Document management

Education

High school diploma

Tools

Building security system

Job description

Job Requisition ID: 58793

Opening Date: 10/06/2026

Closing Date: 10/21/2026

Agency: Office of the State Fire Marshal

Class Title: OFFICE ASSISTANT - 30010

Salary: Anticipated Starting Salary $3,935 Monthly; Full Range $3,935 - $5,051 Monthly

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Work Hours: Monday through Friday 8 AM - 4 PM

Anticipated Hybrid Work Schedule Availability: Not available, fully in office

Headquarter Location: 1035 Stevenson Dr, Springfield, Illinois, 62703

Work County: Sangamon

Agency Contact: Kathy Fairfield at [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Position Identification Number

58715

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Marketing Statement

The Office of the State Fire Marshal (OSFM) is accepting applications to fill the position of Front Desk Receptionist. The agency is seeking to hire an upbeat, friendly candidate who would enjoy greeting employees and visitors to the agency while answering and properly routing incoming phone calls. The candidate will also assist agency divisions with various entry level office duties as needed. As the Office Assistant and employee of the State of Illinois, the selected candidate will have access to state healthcare, benefits, and a pension plan. We invite all qualified applicants to apply to join the OSFM team.

Essential Functions

• Under direction, serves as the Office of the State Fire Marshal (OSFM) Front Desk Receptionist, managing front-desk operations and serving as the primary point of contact to welcome visitors and staff.
• Drafts and formats a variety of materials including records, reports, correspondence, and other documents for agency divisions and performs research when requested.
• Provides assistance with incoming OSFM mail, ensuring timely and proper routing to agency divisions.
• Provides support to OSFM Legal Division with Freedom of Information Act (FOIA) requests.
• Monitors weather radio and provides assistance with the dissemination of time-sensitive alerts to notify staff of deteriorating weather conditions according to agency guidelines.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and one (1) year related office experience.
• Requires ability to keyboard accurately at 35 wpm.

Preferred Qualifications

• Prefers one (1) or more years of experience working for a fire service or public safety organization focused on fire/life safety or emergency response.
• Prefers four (4) years of experience working in a professional office-setting as a front desk receptionist, answering incoming phone calls and assisting walk-in visitors.
• Prefers one (1) year of experience as a receptionist facilitating front-facing security protocols and utilizing a building security system.
• Prefers four (4) years of experience utilizing a document management system to store and manage digital and physical documents.
• Prefers four (4) years of experience handling sensitive and confidential data/information in an office setting.
• Prefers three (3) or more years of professional office experience preparing, typing, and proofing various types of reports and correspondence.
• Prefers one (1) year of experience providing support for FOIA requests.
• Prefers one (1) year of experience maintaining schedules for conference room meeting calendars.

Conditions of Employment

• Requires a current and valid State ID.
• Requires the ability to pass a background check with self-disclosure of criminal history.
• Requires the ability to pass drug screening.
• Overtime is a condition of employment and you may be requested to work overtime including scheduled, unscheduled, or last-minute overtime.
• This position is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Office of the Illinois State Fire Marshal (OSFM) is dedicated to working with our partners and providing assistance to the fire service in the protection of life, property, and the environment through communication, inspection, investigation, certification, and licensing. The OSFM is committed to fostering a work environment that values diversity, equity, and inclusion.

About the Agency

The Office of the Illinois State Fire Marshal (OSFM) is dedicated to working with our partners and providing assistance to the fire service in the protection of life, property, and the environment through communication, inspection, investigation, certification, and licensing. The OSFM is committed to fostering a work environment that values diversity, equity, and inclusion.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).