FRONT DESK RECEPTIONIST

State-of-Illinois; Town of Springfield (WI); On-site; USD 44,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid holidays

Job summary

The Office of the State Fire Marshal (OSFM) in Illinois is seeking a Front Desk Receptionist to greet visitors, answer and route calls, and provide entry-level administrative support across divisions. You will handle mail, assist with FOIA requests, and help disseminate weather alerts as needed.

The role requires a high school diploma and one year of related office experience, with a friendly, professional demeanor.

Qualifications

• High school diploma or equivalent and one year of related office experience.
• Ability to keyboard accurately at 35 wpm.
• Strong communication and organizational skills.

Responsibilities

• Greet visitors and staff at the front desk and manage front-desk operations.
• Draft and format materials for agency divisions and route as needed.
• Handle incoming OSFM mail and route to appropriate divisions.
• Assist Legal Division with FOIA requests.
• Monitor weather radio and disseminate alerts per agency guidelines.

Skills

Typing 35 wpm

Office experience

Communication skills

Education

High School Diploma

Tools

Document management system

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 58793
Opening Date: 10/06/2026
Closing Date: 10/21/2026
Agency: Office of the State Fire Marshal
Class Title: OFFICE ASSISTANT - 30010
Salary: Anticipated Starting Salary $3,935 Monthly; Full Range $3,935 - $5,051 Monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME Work Hours: Monday through Friday 8 AM - 4 PM
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 1035 Stevenson Dr, Springfield, Illinois, 62703
Work County: Sangamon
Agency Contact: Kathy Fairfield at [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Position Identification Number

58715

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Marketing Statement

The Office of the State Fire Marshal (OSFM) is accepting applications to fill the position of Front Desk Receptionist. The agency is seeking to hire an upbeat, friendly candidate who would enjoy greeting employees and visitors to the agency while answering and properly routing incoming phone calls. The candidate will also assist agency divisions with various entry level office duties as needed. As the Office Assistant and employee of the State of Illinois, the selected candidate will have access to state healthcare, benefits, and a pension plan. We invite all qualified applicants to join the OSFM team.

Essential Functions

• Under direction, serves as the Office of the State Fire Marshal (OSFM) Front Desk Receptionist, managing front-desk operations and serving as the primary point of contact to welcome visitors and staff.
• Drafts and formats a variety of materials including records, reports, correspondence, and other documents for agency divisions and performs research when requested.
• Provides assistance with incoming OSFM mail, ensuring timely and proper routing to agency divisions.
• Provides support to OSFM Legal Division with Freedom of Information Act (FOIA) requests.
• Monitors weather radio and provides assistance with the dissemination of time-sensitive alerts to notify staff of deteriorating weather conditions according to agency guidelines.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school and one (1) year related office experience.
• Requires ability to keyboard accurately at 35 wpm.

Preferred Qualifications

• Prefers one (1) or more years of experience working for a fire service or public safety organization focused on fire/life safety or emergency response.
• Prefers four (4) years of experience working in a professional office-setting as a front desk receptionist, answering incoming phone calls and assisting walk-in visitors.
• Prefers one (1) year of experience as a receptionist facilitating front-facing security protocols and utilizing a building security system.
• Prefers four (4) years of experience utilizing a document management system to store and manage digital and physical documents.
• Prefers four (4) years of experience handling sensitive and confidential data/information in an office setting.
• Prefers three (3) or more years of professional office experience preparing, typing, and proofing various types of reports and correspondence.
• Prefers one (1) year of experience providing support for FOIA requests.
• Prefers one (1) year of experience maintaining schedules for conference room meeting calendars.

Conditions of Employment

• Requires a current and valid State ID.
• Requires the ability to pass a background check with self-disclosure of criminal history.
• Requires the ability to pass drug screening.
• Overtime is a condition of employment and you may be requested to work overtime including scheduled, unscheduled, or last-minute overtime.
• This position is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Office of the Illinois State Fire Marshal (OSFM) is dedicated to working with our partners and providing assistance to the fire service in the protection of life, property, and the environment through communication, inspection, investigation, certification, and licensing. The OSFM is committed to fostering a work environment that values diversity, equity, and inclusion.

About the Agency

The Office of the Illinois State Fire Marshal (OSFM) is dedicated to working with our partners and providing assistance to the fire service in the protection of life, property, and the environment through communication, inspection, investigation, certification, and licensing. The OSFM is committed to fostering a work environment that values diversity, equity, and inclusion.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental LeaveDeferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

T his position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).