Front Desk & Office Operations Lead

NCM Associates; Kansas City (MO); Vor Ort; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

NCM Associates in Kansas City, MO is seeking an Office Operations Coordinator to be the welcoming, highly visible presence in the office. You will manage front-desk activities, coordinate facilities and vendors, and support NCM Institute events to ensure an outstanding client and associate experience.

You will handle routine operations with discretion, anticipate needs, and collaborate with HR, IT, and program teams to keep spaces, schedules, and communications polished and professional every

Qualifikationen

• Three or more years of experience in office operations, facilities coordination, hospitality, executive support, client service, reception, or a related role.
• Ability to work onsite in the Kansas City office and provide consistent coverage during established business hours.
• Demonstrated ability to manage competing priorities, anticipate needs, and follow work through to completion with limited direction.
• Exceptional organization, attention to detail, and commitment to creating a high-quality client and associate experience.
• Excellent written and verbal communication skills with a warm, professional, and service-oriented approach.

Aufgaben

• Open and close the reception area and main telephone lines each business day; serve as the primary contact during office hours.
• Be the first point of contact for clients, Institute students, associates, vendors, Board members, executives, and visitors; provide a warm welcome and announce guests.
• Route calls, manage inquiries, and maintain accurate voicemail recordings.
• Maintain a polished, organized, welcoming appearance across reception, meeting spaces, and shared areas.
• Coordinate conference room and hoteling reservations; ensure spaces are prepared and stocked.

Kenntnisse

Office operations

Facilities coordination

Hospitality

Executive support

Client service

Reception

Communication

Tools

Microsoft 365

Salesforce

Calendar management

Jobbeschreibung

NCM Associates in Kansas City, MO is seeking an Office Operations Coordinator to be the welcoming, highly visible presence in the office. You will manage front-desk activities, coordinate facilities and vendors, and support NCM Institute events to ensure an outstanding client and associate experience.

You will handle routine operations with discretion, anticipate needs, and collaborate with HR, IT, and program teams to keep spaces, schedules, and communications polished and professional every