Front Desk & Office Experience Coordinator

SWCA, Incorporated; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

SWCA Environmental Consultants is seeking a Receptionist to support our Phoenix office and provide a positive experience for employees, visitors, and clients. This full-time, hourly/non-exempt position offers front desk coverage, mail management, and coordination of meetings, shipments, and office services.

The role requires excellent communication, organization, and a proactive customer-service mindset in a fast-paced environment.

Qualifications

• One (1) year or more receptionist, front desk, customer service, or administrative support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities in a fast paced environment.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Zoom, and general office technology.
• Strong customer service mindset with a professional and welcoming demeanor.
• Ability to work independently while collaborating effectively with team members.
• Experience managing shared email inboxes, routing requests, and ensuring timely follow up and resolution.
• Experience coordinating shipping and receiving activities, including FedEx and other courier services.
• Experience supporting office operations, including visitor management, building access administration, and meeting coordination.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Demonstrated reliability, adaptability, and professionalism in a dynamic office environment.
• Commitment to providing exceptional service and support to employees, clients, and visitors.
• Positive, solution-oriented attitude with strong interpersonal skills.

Responsibilities

• Answers and directs incoming phone calls and greets visitors and ensures they are connected with appropriate staff.
• Processes incoming and outgoing mail, packages, and deliveries, and posts flyers and federally required posters supporting regulatory compliance and smooth office operations.
• Prints field maps, safety forms, and proposals, and issues PPE to new staff, updating safety kits as needed.
• Maintains and updates employee contact lists, manages building access security, and may oversee office recycling and composting programs.
• Coordinates office lunches, snacks, event refreshments, orders business cards and supplies, and assists with sending out welcome kits for new hires.
• Supports office safety and compliance and assist with Office Safety Representative (OSR) related duties.
• Follows applicable regulations, standards, and specifications.
• Performs related work as assigned.
• Manage and respond to shared office email inboxes, ensuring requests are routed appropriately and addressed in a timely manner.
• Coordinate incoming and outgoing shipping services, including FedEx and other courier deliveries.
• Issue, track, and manage office, building, parking, and visitor access credentials.
• Provide backup administrative support and front desk coverage during staff absences.
• Coordinate conference room scheduling, meeting logistics, and in office meeting setup.
• Support document management activities, including scanning, filing, distribution, and project related administrative support.
• Assist office teams with printing, binding, and other project support needs as requested

Job description

SWCA Environmental Consultants is seeking a Receptionist to support our Phoenix office and provide a positive experience for employees, visitors, and clients. This full-time, hourly/non-exempt position offers front desk coverage, mail management, and coordination of meetings, shipments, and office services.

The role requires excellent communication, organization, and a proactive customer-service mindset in a fast-paced environment.