Front Desk & Office Admin Lead

Commonwealth of Massachusetts; Wakefield Junction (MA); On-site; USD 58,000 - 82,000; Full time

Job summary

Commonwealth of Massachusetts in Wakefield, MA, seeks an Office Support Specialist I to support front desk operations and administrative functions at the Metro North Area Office. The role includes greeting visitors, answering calls, and maintaining clerical workflow.

The selected candidate will supervise Clerk IV staff and provide general office support to the Area Director and supervisors while handling confidential information with sound judgement.

Qualifications

• Two years of administrative work experience or equivalent
• Associates degree in business administration, business management or public administration may substitute for the required experience
• Educational substitutions will be permitted for a maximum of two years of the required experience

Responsibilities

• Manage the front desk operation including addressing incoming calls and greeting visitors
• Supervise Clerk IV’s and maintain clerical operations
• Provide general office and clerical support to the Area Director, Assistant Area Director, Clinical Director and Service Coordinator Supervisors
• Serve as point person for agency databases such as HUB, PAM and HCSIS
• Manage area projects including mass mailings and information gathering
• Train and support Area Office staff in office equipment, software, and database procedures

Skills

Front desk duties

Clerical support

Records management

Data entry

Job description

Commonwealth of Massachusetts in Wakefield, MA, seeks an Office Support Specialist I to support front desk operations and administrative functions at the Metro North Area Office. The role includes greeting visitors, answering calls, and maintaining clerical workflow.

The selected candidate will supervise Clerk IV staff and provide general office support to the Area Director and supervisors while handling confidential information with sound judgement.