Front Desk & Administrative Coordinator

Commonwealth of Massachusetts; Framingham (MA); On-site; USD 53,000 - 71,000; Full time

Job summary

Massachusetts Department of Developmental Services seeks a full-time Clerk IV at the Middlesex West Area Office in Framingham. The role greets the public, answers phones, and supports adult/transition services with clerical tasks.

You will manage records, coordinate referrals, and maintain multiple databases. The position requires strong clerical skills, attention to detail, and effective communication with diverse stakeholders.

Qualifications

• At least 3 years of full-time office experience or equivalent part-time experience.
• Experience with clerical procedures, records management, and office correspondence.
• Ability to coordinate referrals, prepare documents, and interact with diverse stakeholders.

Responsibilities

• Provide administrative and service coordination support for Adult Services and Transition Services.
• Prepare, review, format, and finalize correspondence, reports, and forms with accuracy.
• Enter, update, retrieve, and verify client information in multiple databases.
• Coordinate referrals, records, communications, and appointments for adult and transition services.
• Communicate with individuals, families, service providers, and staff to support timely service delivery.
• Maintain filing, records retention, and archiving systems per policy.

Skills

Office administration

Record keeping

Data entry

Communication

Education

High school diploma or equivalent

Business/secretarial coursework (preferred)

Tools

Microsoft Office

Databases/ electronic systems

Job description

Massachusetts Department of Developmental Services seeks a full-time Clerk IV at the Middlesex West Area Office in Framingham. The role greets the public, answers phones, and supports adult/transition services with clerical tasks.

You will manage records, coordinate referrals, and maintain multiple databases. The position requires strong clerical skills, attention to detail, and effective communication with diverse stakeholders.