Front Desk & Office Admin — Insurance Services

Salem Five Bank; Woburn (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending and Health Savings

401(k) matching

Tuition reimbursement

Employee referral program

Job summary

Salem Five Insurance seeks an in-office front desk/administrative professional for our Woburn and Danvers, MA offices. The role supports the agency by handling calls, greeting visitors, processing mail, and performing clerical tasks with a focus on accuracy and professionalism.

You will train new personnel at the front desk, maintain a positive office environment, and ensure compliance with banking regulations. This is a full-time position with regular attendance required.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer multi-line telephone; transfer calls to the appropriate person, offer voicemail or take accurate messages.
• Greet and screen visitors/clients in a professional manner and promptly notify appropriate person of arrival.
• Maintain a professional office environment and promote a positive image for the agency.
• Coordinate UPS shipping for various overnight packages; verify and follow-up on delivery confirmations.
• Perform clerical duties including typing, photocopying, faxing, collating, shredding miscellaneous paperwork.
• Prepare outgoing mail daily and process through the postage meter.
• Manage incoming mail for SFIN, sorting, date-stamping and assigning to Account Manager/department.
• Help sort, stamp and distribute declaration pages.
• Operate standard office equipment (photocopiers, computers, printer, multi-line telephone, fax, postage meter).
• Assist Manager in various duties; train new front desk personnel at answering phones and assisting customers.
• Demonstrates compliance with banking laws and regulations per company policies.
• Assumes additional responsibilities as requested.
• Regular attendance is essential.

Skills

Telephone handling

Front desk

Customer service

Office equipment

Education

High school diploma or GED

Tools

Photocopier

Printer

Fax machine

Postage meter

Multiline phone system

Job description

Salem Five Insurance seeks an in-office front desk/administrative professional for our Woburn and Danvers, MA offices. The role supports the agency by handling calls, greeting visitors, processing mail, and performing clerical tasks with a focus on accuracy and professionalism.

You will train new personnel at the front desk, maintain a positive office environment, and ensure compliance with banking regulations. This is a full-time position with regular attendance required.