Receptionist

Salem Five Bank; Woburn (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending and Health Savings

401(k) matching

Tuition reimbursement

Employee referral program

Job summary

Salem Five Insurance seeks an in-office front desk/administrative professional for our Woburn and Danvers, MA offices. The role supports the agency by handling calls, greeting visitors, processing mail, and performing clerical tasks with a focus on accuracy and professionalism.

You will train new personnel at the front desk, maintain a positive office environment, and ensure compliance with banking regulations. This is a full-time position with regular attendance required.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer multi-line telephone; transfer calls to the appropriate person, offer voicemail or take accurate messages.
• Greet and screen visitors/clients in a professional manner and promptly notify appropriate person of arrival.
• Maintain a professional office environment and promote a positive image for the agency.
• Coordinate UPS shipping for various overnight packages; verify and follow-up on delivery confirmations.
• Perform clerical duties including typing, photocopying, faxing, collating, shredding miscellaneous paperwork.
• Prepare outgoing mail daily and process through the postage meter.
• Manage incoming mail for SFIN, sorting, date-stamping and assigning to Account Manager/department.
• Help sort, stamp and distribute declaration pages.
• Operate standard office equipment (photocopiers, computers, printer, multi-line telephone, fax, postage meter).
• Assist Manager in various duties; train new front desk personnel at answering phones and assisting customers.
• Demonstrates compliance with banking laws and regulations per company policies.
• Assumes additional responsibilities as requested.
• Regular attendance is essential.

Skills

Telephone handling

Front desk

Customer service

Office equipment

Education

High school diploma or GED

Tools

Photocopier

Printer

Fax machine

Postage meter

Multiline phone system

Job description

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position is an in-office position 5 days a week. Openings in Woburn, MA & Danvers, MA.

Why Join Us:

At Salem Five Insurance, you will be part of a team that delivers more than just coverage, we provide peace of mind to the clients we serve. With experienced professionals across six Massachusetts offices and access to a broad network of trusted carrier partners, we work together to create tailored insurance solutions that reflect each client’s unique goals and values. Whether supporting families, businesses, or individuals with complex needs, you will play a key role in delivering clarity, care, and professionalism every step of the way.

Essential Duties And Responsibilities

• Answer multi-line telephone Transfer calls to the appropriate person, offer voicemail or take accurate messages.
• Greet and screen visitors/clients in a professional manner and promptly notify appropriate person of arrival.
• Maintain a professional office environment and promote a positive image for the agency.
• Coordinate UPS shipping for various overnight packages. Verification and follow-up on confirmation of deliveries for clients and Account Managers.
• Perform various clerical duties to include but not limited to, typing, photocopying, faxing, collating, and shredding miscellaneous paperwork.
• Prepare daily outgoing mail for the agency and process through the postage meter.
• Manage all incoming mail for SFIN, including opening, sorting, and date-stamping each item upon receipt, and assigning it to the appropriate Account Manager or department to ensure timely and accurate handling.
• Help to sort, stamp and distribute declaration pages.
• Operate standard office equipment such as photocopiers, computers, printer, multi-line telephone, facsimile machine, postage meter and scale.
• Assist Manager in various duties as needed.
• Responsible for training new personnel at front desk answering phones and assisting customers.
• Demonstrates compliance with banking business laws and regulations as defined in company policies and procedures pertinent to the position.
• Assumes additional responsibilities as requested.
• Regular attendance is essential to this position.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience, and/or training; or equivalent combination of education and experience.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range

$45,000- $55,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS

The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

No unsolicited resumes accepted from agencies.