Guest Service Manager - Front Desk (Nights & Weekends)

Bravo Hospitality Group; Wisconsin Dells (WI); On-site; USD 40,000 - 56,000; Full time

Job summary

Bravo Hospitality Group is seeking a Guest Service Manager in Wisconsin Dells to lead front desk operations and ensure exceptional guest experiences. This role oversees scheduling, guest billing, group/corporate accounts, and staff training to resort standards, working primarily nights, weekends, and holidays.

The ideal candidate will have 2+ years of Front Office Management experience, strong communication skills, and a proactive, guest-focused mindset.

Qualifications

• At least 2 years of Front Office Management experience in a similar size hotel.
• Strong hospitality background and guest-focused approach.
• Proficient in English; excellent communication and interpersonal skills.

Responsibilities

• Handle all guest interactions and exceed guest requests.
• Serve as the first point of contact for guests and maintain a superior first impression.
• Oversee Front Office Agent duties, scheduling, guest billing, and group/corporate accounts.

Skills

Front Office Mgmt

Hospitality experience

English proficiency

Customer service

Staff training

Scheduling

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Bravo Hospitality Group is seeking a Guest Service Manager in Wisconsin Dells to lead front desk operations and ensure exceptional guest experiences. This role oversees scheduling, guest billing, group/corporate accounts, and staff training to resort standards, working primarily nights, weekends, and holidays.

The ideal candidate will have 2+ years of Front Office Management experience, strong communication skills, and a proactive, guest-focused mindset.