Front Desk & Night Auditor - Guest Experience Lead

thindmanagement; Spring (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Thind Management is seeking a friendly Front Desk Associate/Night Auditor to greet guests, manage check-ins and check-outs, and ensure smooth operations at the front desk of our hotel. This role focuses on delivering excellent service and accurate reservation handling.

You will answer inquiries, assist with reservations, coordinate with housekeeping and maintenance, and maintain guest records while upholding the hotel's standards and safety protocols.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong problem-solving abilities and the ability to handle guest complaints.
• Ability to work efficiently and independently in a fast-paced environment.
• Previous experience in customer service or hotel industry preferred.
• High school diploma or equivalent; hospitality education is a plus.

Responsibilities

• Greet guests warmly and acknowledge them.
• Assist with check-ins/check-outs and verify reservations.
• Provide information about facilities, services, and local attractions.
• Handle reservations via phone, email, or online systems.
• Maintain front desk records and cash handling.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Keep front desk area clean and presentable.
• Learn and use online systems.
• Handle emergencies and report incidents.

Skills

Communication skills

Interpersonal skills

Problem solving

Independent work

Customer service

Hospitality experience

Education

High school diploma

Hospitality education (preferred)

Job description

Thind Management is seeking a friendly Front Desk Associate/Night Auditor to greet guests, manage check-ins and check-outs, and ensure smooth operations at the front desk of our hotel. This role focuses on delivering excellent service and accurate reservation handling.

You will answer inquiries, assist with reservations, coordinate with housekeeping and maintenance, and maintain guest records while upholding the hotel's standards and safety protocols.