Night Auditor & Guest Experience Lead

Lodging Dynamics; Anaheim (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Pet insurance

Paid time off

On-demand pay

Leadership development program

Job summary

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to manage front desk duties, handle guest inquiries, and ensure accurate financials. You will greet guests, check them in, and coordinate with departments to verify end-of-day tasks are completed, while delivering outstanding service.

The role emphasizes strong communication, math accuracy, and multitasking in a fast-paced hotel environment. Benefits include comprehensive health plans, PTO, and growth opportunities.

Qualifications

• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Excellent communication and math skills.
• Strong eye for detail and accuracy.
• Good problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Solid customer service skills and professionalism.
• Strong written and verbal communication skills.

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Skills

Excellent communication

Math skills

2+ years hospitality

Learn computer systems

Attention to detail

Problem solving

Multitasking

Customer service

Verbal & written comms

Job description

Lodging Dynamics Hospitality Group LLC is seeking a Night Auditor to manage front desk duties, handle guest inquiries, and ensure accurate financials. You will greet guests, check them in, and coordinate with departments to verify end-of-day tasks are completed, while delivering outstanding service.

The role emphasizes strong communication, math accuracy, and multitasking in a fast-paced hotel environment. Benefits include comprehensive health plans, PTO, and growth opportunities.