Front Desk/Night Audit Supervisor

mymvw; Las Vegas (NV); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform Laundering

Department celebrations

Associate Appreciation Week

Monthly associate recognition and rewa

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional owner and guest service at our Las Vegas property. You will supervise staff, handle check-ins, manage payments, and coordinate with Housekeeping to ready rooms.

You will participate in hiring, training, scheduling, evaluating, coaching employees, and maintaining professional standards. A positive, professional demeanor and the ability to work evenings, weekends, and holidays are

Qualifications

• Supervise Front Office staff to ensure owner/guest service.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
• Demonstrate professional, positive behavior and promote brand standards.

Responsibilities

• Report accidents, injuries, and unsafe conditions to manager.
• Process all owner/guest check-ins and ensure reservations and villa/room assignments.
• Handle payments including room charges, cash, checks, and cards.
• Coordinate with Housekeeping to prepare rooms for check-in and maintain property readiness.
• Maintain confidentiality of proprietary information and follow policies.

Skills

Front Desk

Customer Service

Staff Supervision

Training

Scheduling

Cash Handling

Job description

Hourly Rate: $29.95

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

CORE WORK ACTIVITIES

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

SITE SPECIFIC PERKS

• Free On-Site Parking
• Uniform Laundering
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.