Union Front Desk Agent

Hyatt Vacation Club at Highlands Inn; Carmel Highlands (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform laundering, stipend for work鞋

Complimentary meal and soft drink per

Job summary

Marriott Vacations Worldwide is seeking a Guest Service Associate to warmly welcome Owners and guests, manage arrivals and departures, and provide accurate information about the resort and surrounding area. You will deliver a personalized vacation experience while supporting a cooperative, team-oriented environment.

Responsibilities include handling guest interactions, answering inquiries, and maintaining high standards of service and professionalism during shifts that include evenings,

Qualifications

• Delivers personalized guest experiences and information about resort surroundings.
• Handles guest arrivals/departures with accuracy and courtesy.
• Maintains professional appearance and adheres to policy.
• Communicates clearly with guests and colleagues.

Responsibilities

• Welcome guests according to standards and anticipate service needs.
• Answer phones with proper etiquette and provide information.
• Support team to achieve common goals and resolve guest concerns.
• Comply with quality assurance standards and safety policies.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Job description

Hourly Rate: $24.22Hourly Wage: $24.22Shift: 1st/2nd; must be available to work weekends and holidaysPosition type: Full TimeJOB SUMMARYDo you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a strong attention to detail while multi-tasking? Value a cooperative, team-oriented environment?If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests \"home\", while experiencing our dedication to the well-being of our associates.As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.CORE WORK ACTIVITIESFollow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.Comply with quality assurance standards.Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.Attention to customer service with a professional and pleasant personality.Available to work a flexible schedule including evenings, weekends, and holidays.Site Specific Perk:Free On-Site ParkingUniform laundering,stipend for work shoesComplimentary meal and soft drink per shiftDepartment celebrationsAssociate Appreciation WeekMonthly associate recognition and reward programsMonthly cell phone stipendHyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.