Front Desk & Night Audit Specialist

Lansing Center; Lansing (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid time off

Job summary

The Lansing Center is seeking a Front Desk Night Auditor to support nightly operations and maintain accurate financial records. You will monitor front desk activities, reconcile cash, check and credit card transactions, and ensure guest accounts are correctly posted and balanced.

You will greet guests, register arrivals, manage reservations, and respond to requests with professionalism. A flexible schedule including overnight shifts is required; experience with front office systems is a plus.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred or equivalent customer service experience.
• Excellent interpersonal skills and a warm demeanor.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper payment methods.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekend, holidays, and overnight.
• Experience with HOTEL KEY is a plus.

Responsibilities

• Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check and credit card activities, reflecting the hotel's financial performance for the day.
• Posts room charges and room taxes to guest accounts. Process guest charge vouchers and credit card vouchers.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs duties of the Front Desk Agent.
• The program Choice Advantage is very user friendly and simplifies the processing of all reports.
• Possesses a working knowledge of the reservations department. Take same day reservations and future reservations when necessary and knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Reports any unusual occurrences or requests to their manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Communicates all pertinent information to other colleagues and department heads.
• Responsible for maintaining neat and orderly workspace.
• Performs other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service

Flexibility

Education

High school diploma or equivalent

Tools

Choice Advantage

Front desk equipment

Job description

The Lansing Center is seeking a Front Desk Night Auditor to support nightly operations and maintain accurate financial records. You will monitor front desk activities, reconcile cash, check and credit card transactions, and ensure guest accounts are correctly posted and balanced.

You will greet guests, register arrivals, manage reservations, and respond to requests with professionalism. A flexible schedule including overnight shifts is required; experience with front office systems is a plus.