Night Auditor & Front Desk Concierge

COP Lansing LLC; East Lansing (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Concord Hospitality in East Lansing is seeking a Night Auditor/Front Desk Clerk for a part-time, on-site role. You will be at the hub of guest interactions, delivering hospitality with proactive, responsive service and a friendly, responsible attitude.

Responsibilities include assisting guests, handling charges and payments, and maintaining brand knowledge and emergency procedures. Prior front desk experience and familiarity with Choice Advantage PMS are preferred.

Qualifications

• 1 year: Hotel Front Desk Experience
• 1 year: Choice Advantage PMS

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Tools

Choice Advantage PMS

Job description

Concord Hospitality in East Lansing is seeking a Night Auditor/Front Desk Clerk for a part-time, on-site role. You will be at the hub of guest interactions, delivering hospitality with proactive, responsive service and a friendly, responsible attitude.

Responsibilities include assisting guests, handling charges and payments, and maintaining brand knowledge and emergency procedures. Prior front desk experience and familiarity with Choice Advantage PMS are preferred.