Overnight Front Desk Auditor & Guest Services

Hilton Garden Inn Lansing; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Employee assistance program

Job summary

Hilton Garden Inn Lansing is seeking a Night Auditor to run nightly audit functions while delivering exceptional guest service at the front desk. You will assist guests with check-ins and check-outs, process reservations, and respond to inquiries, ensuring a smooth overnight operation and high guest satisfaction.

The role requires attention to detail, reliability, and the ability to work overnight hours. We offer a comprehensive benefits package and opportunities for growth within a busy hotel

Responsibilities

• Audit nightly functions and maintain cash drawer accuracy.
• Greet, register, and assign rooms to overnight guests.
• Process guest registrations and collect payments.
• Prepare express checkouts and night audit reports.
• Communicate shift information to management and desk staff.
• Maintain lobby and assist guests with services.

Job description

Hilton Garden Inn Lansing is seeking a Night Auditor to run nightly audit functions while delivering exceptional guest service at the front desk. You will assist guests with check-ins and check-outs, process reservations, and respond to inquiries, ensuring a smooth overnight operation and high guest satisfaction.

The role requires attention to detail, reliability, and the ability to work overnight hours. We offer a comprehensive benefits package and opportunities for growth within a busy hotel