Front Desk/Night Audit - La Quinta Inn & Suites

Integral Hospitality Solutions, LLC; Ardmore (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

A hospitality company is seeking a Front Desk/Night Audit team member for their location in Ardmore, Oklahoma. This entry-level position involves registering guests, handling reservations, and ensuring excellent customer service. Candidates must have prior experience in customer service, strong communication skills, and the ability to build rapport with guests.

Qualifications

• Previous experience in customer service or front desk service.
• Ability to communicate effectively with guests.
• Strong organizational skills required.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs and complaints.
• Collect payments from departing guests.
• Keep records of occupied rooms.

Skills

Customer service experience

Ability to build rapport

Strong organizational skills

Excellent communication skills

Job description

We are seeking a Front Desk/Night Audit to become a part of our La Quinta Inn & Suites team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

The La Quinta Inn & Suites is under renovation to become a Holiday Inn Express.

Seniority level

Entry level

Employment type

Full-time

Job function

Hospitality