Holiday Inn Express & Suites - Front Desk Agent - Night Audit

SUNNY PKRS MANAGMENT LLC; Texas; On-site; USD 19,000 - 28,000; Full time

Job summary

Sunny PKRS Managment LLC is seeking a Front Desk Agent to join our team in Texas. You will greet guests, assist with check-in/check-out, and ensuring a smooth stay by addressing requests and concerns.

Responsibilities include assigning rooms, handling reservations, processing payments, and coordinating with other departments to relay guest information. The ideal candidate has strong communication, organization, and guest-relations skills.

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Job description

Job Description

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills