Front Desk Agent and Night Auditor

ORANGE AVE HOSPITALITY LLC - 4ffa; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

La Quinta Inn & Suites Ft. Lauderdale West, operated by Orange Ave Hospitality LLC, is seeking a Front Desk & Night Auditor (Dual Role) to join our team in Tamarac, FL. The role combines daytime front desk operations with nightly auditing duties to ensure smooth hotel operations.

You’ll engage guests, handle reservations, process payments, and coordinate with housekeeping to maintain a high standard of service. Flexibility for shifts, including overnights, is essential.

Qualifications

• At least 1 year of experience in a hotel or customer service role.
• Strong communication and interpersonal skills.
• Keen eye for detail and ability to multitask effectively.
• Basic computer skills; experience with hotel management systems is a plus.
• Flexibility to work weekends, holidays, and various shifts, including overnight shifts.

Responsibilities

• Greeting guests warmly upon arrival and assisting with check-ins and check-outs accurately and efficiently.
• Answering phone calls, addressing guest inquiries, managing reservations, and fulfilling special requests.
• Handling payments, verifying identification, and maintaining accurate records.
• Providing guests with information about hotel amenities, local attractions, and directions.
• Coordinating with housekeeping and maintenance teams to ensure guest satisfaction.
• Resolving guest concerns promptly and professionally with a positive attitude.
• Performing nightly audits, reconciling accounts, and preparing end-of-day reports.
• Maintaining a clean, organized, and professional front desk area at all times.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Professional appearance

Tools

Hotel management systems

Job description

Front Desk & Night Auditor (Dual Role) – Join Our Team at La Quinta Inn & Suites Ft. Lauderdale West!

Are you a motivated, attentive, and hard-working individual looking to make a difference in the hospitality industry? La Quinta Inn & Suites Ft. Lauderdale West, operated by Orange Ave Hospitality LLC, is seeking a dedicated Front Desk & Night Auditor (Dual Role) to join our strong team. Located at 5070 FL-7 in Tamarac, FL, we pride ourselves on creating a welcoming environment for both our guests and our team members. If you have at least 1 year of experience and a passion for excellent service, we’d love to hear from you!

Responsibilities

In this dual role, you’ll be the face of our hotel, ensuring guests have an exceptional experience from check-in to check-out. During the day, you’ll manage front desk operations, and at night, you’ll handle auditing duties to keep our operations running smoothly. Your responsibilities will include:

• Greeting guests warmly upon arrival and assisting with check-ins and check-outs accurately and efficiently.


• Answering phone calls, addressing guest inquiries, managing reservations, and fulfilling special requests.


• Handling payments, verifying identification, and maintaining accurate records.


• Providing guests with information about hotel amenities, local attractions, and directions.


• Coordinating with housekeeping and maintenance teams to ensure guest satisfaction.


• Resolving guest concerns promptly and professionally with a positive attitude.


• Performing nightly audits, reconciling accounts, and preparing end-of-day reports.


• Maintaining a clean, organized, and professional front desk area at all times.

Qualifications

We’re looking for someone who thrives in a fast-paced environment and enjoys interacting with people. Ideal candidates will have:

• At least 1 year of experience in a hotel or customer service role.


• Strong communication and interpersonal skills.


• A keen eye for detail and the ability to multitask effectively.


• Basic computer skills; experience with hotel management systems is a plus.


• Flexibility to work weekends, holidays, and various shifts, including overnight shifts.


• A positive attitude and a professional appearance.

Benefits

While we are not offering additional benefits for this position, you’ll have the opportunity to work in a supportive and collaborative environment where your contributions are valued. Join a team that’s committed to providing exceptional service and making every guest’s stay memorable.