Front Office Guest Services Agent

Hei Hotels Inc.; San Ramon (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Holiday pay

401(k) with matching

Hotel room discounts

Job summary

San Ramon Marriott is seeking a Front Office Agent to provide exceptional guest service by handling calls, emails, and in-person inquiries. You will prioritize guest requests, coordinate with security and operations, and ensure timely communication and follow-up with guests and team members.

The role requires strong communication, a high school diploma, and at least two years of related experience. Benefits include competitive pay and hotel-wide perks on a full-time schedule.

Qualifications

• Minimum high school diploma or GED.
• Two years in a similar role with strong guest interactions.
• Able to communicate clearly with guests and team members.

Responsibilities

• Handle external and internal calls, texts, and emails promptly.
• Take ownership of guest requests and ensure follow-up.
• Input and relay messages accurately; manage wake-up calls and delivery of info.

Skills

Customer service

Communication skills

Phone etiquette

Data entry

Education

High School diploma or GED

Job description

San Ramon Marriott is seeking a Front Office Agent to provide exceptional guest service by handling calls, emails, and in-person inquiries. You will prioritize guest requests, coordinate with security and operations, and ensure timely communication and follow-up with guests and team members.

The role requires strong communication, a high school diploma, and at least two years of related experience. Benefits include competitive pay and hotel-wide perks on a full-time schedule.