Front Desk Night Audit

Alright Hospitality Llc; Saint Augustine (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Alright Hospitality Llc is seeking a friendly Front Desk Night Audit Agent for our Comfort Suites Saint Augustine Historic District Area. The role involves checking guests in and out, issuing room keys, processing payments, and coordinating with housekeeping to ensure room availability.

The overnight shift requires a positive, customer-focused attitude and strong communication skills. Responsibilities include answering phones, handling reservations, balancing cash, and maintaining accurate

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Check in guests, answer phones and take reservations.
• Respond to guest complaints, requests and emergencies.
• Process invoices, post checks to vendors and distribute employee checks.
• Balance the cash drawer and log receipts.
• Investigate and resolve out-of-balance accounts.
• Keep accurate financial records and ledgers.
• Help prepare for forecasts and audits.

Skills

Friendly personality

Hospitality standards

English proficiency

Customer-focused

Lifting 30 lbs

Job description

Job Summary

We are seeking a positive, friendly Front Desk Night Audit Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Night Audit must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

This is an overnight shift, that requires ability to work overnight.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Compensation: $16.00 per hour

About Us

Visiting the newly constructed Comfort Suites® St. Augustine Historic District Area hotel in Saint Augustine, FL, always means welcoming service, modern amenities and mornings where guests wake up refreshed.

Stays at our hotel include the opportunity to visit some gorgeous sights along the Florida coast. Highlights include a walk on the walls of Castillo De San Marcos National Park or Sealife Tours with Bluewater Adventure. The Saint Augustine History Museum, the Lightner Museum and Ripley's Believe It Or Not have plenty of indoor entertainment, too. Our on-site lobby bar is a great place to grab a cocktail and relax.