Front Desk Agent - Night Audit

VENICE WALDORF LLC; Maryland; Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Descripción de la vacante

Venice Waldorf LLC is seeking a dependable Night Audit - Front Desk Agent to safeguard overnight hotel operations and complete nightly audit procedures. You will balance daily transactions, assist guests with late check-ins and early check-outs, and handle payments while maintaining a friendly, professional demeanor.

The role requires attention to detail, the ability to work independently overnight, and strong English communication.

Formación

• Friendly, professional, and reliable personality.
• Ability to work overnight shifts independently.
• Familiarity with hospitality industry standards.
• Proficient in English; additional languages are a plus.
• Basic computer skills and ability to learn hotel systems.
• Strong attention to detail and problem-solving skills.
• Customer-focused attitude with the ability to resolve guest concerns calmly.

Responsabilidades

• Perform nightly audit procedures, including balancing daily transactions and preparing financial reports
• Assist guests with check-in and check-out during overnight hours
• Answer phones, emails, and in-person inquiries professionally and promptly
• Take and modify reservations as needed
• Issue room keys and process payments accurately
• Maintain communication with housekeeping and management regarding room availability and overnight issues
• Monitor hotel activity to ensure guest safety and security
• Maintain knowledge of hotel operations, policies, and procedures
• Ensure compliance with health, safety, and quality standards
• Complete required paperwork and reports accurately and on time

Conocimientos

Friendly demeanor

Overnight shift

Hospitality standards

English proficiency

Computer skills

Attention to detail

Customer focus

Herramientas

Hotel systems

Descripción del empleo

Future Opening: Front Desk Agent - Night Audit

• Competitive Compensation

Job Summary

We are seeking a dependable, detail-oriented Night Audit - Front Desk Agent to provide exceptional service to our guests during overnight hours. This role is responsible for managing front desk operations at night while completing daily audit procedures and financial reports. The Night Audit Front Desk Agent will assist guests with late check-ins and early check-outs, process payments, balance daily transactions, and ensure the hotel runs smoothly overnight. The ideal candidate is trustworthy, organized, and able to work independently while maintaining a friendly and professional demeanor.

Responsibilities

• Perform nightly audit procedures, including balancing daily transactions and preparing financial reports


• Assist guests with check-in and check-out during overnight hours


• Answer phones, emails, and in-person inquiries professionally and promptly


• Take and modify reservations as needed


• Issue room keys and process payments accurately


• Maintain communication with housekeeping and management regarding room availability and overnight issues


• Monitor hotel activity to ensure guest safety and security


• Maintain knowledge of hotel operations, policies, and procedures


• Ensure compliance with health, safety, and quality standards


• Complete required paperwork and reports accurately and on time

Qualifications

• Friendly, professional, and reliable personality


• Ability to work overnight shifts independently


• Familiarity with hospitality industry standards


• Proficient in English; additional languages are a plus


• Basic computer skills and ability to learn hotel systems


• Strong attention to detail and problem-solving skills


• Customer-focused attitude with the ability to resolve guest concerns calmly