Front Desk Monitor

Volunteers of America-Greater New York; New York (NY); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) invites applications for a Front Desk Monitor/Emergency Response Coordinator to support residents and staff at our Bronx facility. This on-site role combines front desk duties with emergency response responsibilities in a security-conscious environment.

Qualifications include a high school diploma or GED, a polite and firm manner, and the ability to handle confidential information.

Qualifications

• High school diploma or GED preferred.
• Polite, efficient, firm, and able to operate a busy front desk/security operation.
• Ability to perform diverse tasks and maintain confidentiality.

Responsibilities

• Greet visitors and assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Skills

Front desk operations

Crisis intervention

Communication

Confidentiality

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Front Desk Monitor/Emergency Response Coordinator

(Full Time & Part Time -6hrs) The Front Desk Monitor/Emergency Response Coordinator answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Location:

Bronx, New York 10453

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certification:

• F-80 certificate required within 90 days of hire – VOA will cover the cost.

Front Desk Monitor/Emergency Response Coordinator Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And so much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.