Front Desk Monitor

Volunteers-of-America---Greater-New-York,-Inc.; New York (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

Volunteers of America-Greater New York (VOA-Greater New York) is seeking a Front Desk Monitor in Bronx, NY. The role involves answering calls, receiving visitors, routing deliveries, aiding residents, and controlling front door access.

The position requires a high school diploma or GED (preferred), and a polite, efficient, and confidential approach to a busy front desk/security operation. This is a full-time on-site opportunity with an equal opportunity employer statement.

Qualifications

• High school diploma or GED preferred.
• Polite, pleasant, efficient and firm front desk demeanor.
• Ability to handle diverse tasks and maintain confidentiality.

Responsibilities

• Greet all visitors and direct them to staff or residents.
• Ensure clients sign in and out as required.
• Route mail and deliveries as needed.
• Assist in crisis intervention as needed.
• Follow procedures in emergency situations.
• Conduct rounds at residence as assigned.

Job description

Posted Tuesday, August 25, 2026 at 4:00 AM

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives, and assists visitors, receives, and routes deliveries, aids residents, and controls front door access.

Location: Bronx, NY 10455

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Front Desk Monitor Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.