Front Desk Monitor

Associated Asset Management (AAM); Florence (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Associated Asset Management (AAM) is seeking a Front Desk Monitor for the Magma Ranch II community in Florence, AL. You will manage the front entrance, handle inbound calls, and deliver top-tier customer service to residents and guests, acting as the heartbeat of a vibrant amenity-filled neighborhood.

Ideal candidates are friendly, organized, and thrive in a people-focused role, with the ability to greet visitors, coordinate with the On-site Community Manager, and support events and

Qualifications

• Excellent customer service and communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Proficiency with MS Office (Excel, Word, Outlook).
• Ability to work in a fast-paced environment.
• Professional and friendly demeanor.

Responsibilities

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.

Skills

Customer service

Communication skills

Multitasking

Organization

Teamwork

Tools

MS Office

Excel

Word

Outlook

Job description

Join the vibrant Magma Ranch II community as our Front Desk Monitor. The community features a Pool, Fitness Center, Basketball Courts, Splash Pad, Parks, Dog Park, and so much more. As the welcoming presence of our amenity-rich neighborhood, you’ll manage the front entrance, handle incoming calls, and deliver top-tier customer service to residents and guests. If you’re friendly, organized, and thrive in a people-focused role, this is your chance to be the heartbeat of a community filled with pools, parks, fitness, and fun.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
• Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assisting with events.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word, and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.
• Light cleaning as necessary.