Front Desk Monitor (Receptionist)

Associated Asset Management (AAM), LLC; Broken Arrow (OK); On-site; USD 28,000 - 40,000; Full time

Job summary

Kensington Ridge is a luxury active adult community seeking a Front Desk/Receptionist to greet residents and guests, answer phones, and support administrative tasks. The role emphasizes exceptional customer service, clear communication, and ability to coordinate with the on-site team.

Responsibilities include managing the front desk, assisting with events, and handling inquiries while maintaining a welcoming atmosphere and orderly operations.

Qualifications

• Excellent customer service and communication skills.
• Ability to offer support to administrative staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional manner.
• Ability to handle multiple tasks, establish priorities and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to operate efficiently in a high-volume environment.
• Proficient with MS Office (Excel, Word, Outlook) and e-mail systems.

Responsibilities

• Provides direct receptionist support to on-site needs with high-quality customer service to callers, visitors, and vendors.
• Partners with Administrative Support and On-site Community Manager to manage front reception and inbound calls, and assist with administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets visitors/homeowners and assesses immediate needs.
• Assists with events and pool-related tasks as needed.
• Sets up for events, including moving tables, chairs, and stage assembly.
• Schedules may change to meet property requirements.
• Performs other related duties as directed.

Skills

Customer service

Communication

MS Office

Organization

Multitasking

Teamwork

Education

High School or better

Tools

MS Office

Job description

Description

Kensington Ridge is a luxurious active adult community by Del Webb in Milford Michigan designed for residents 55 and better. Situated in front of the 43-acre no wake lake, The Lake House is a 16,800 square-foot Clubhouse and the center of activity at Kensington Ridge. From the indoor heated pool and fitness center to the pickleball courts, there's several options for exercise and fun. The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed. This position is ideal for someone with strong communication skills who can maintain a safe atmosphere.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assisting with events.
• Testing pool water as needed.
• Setup for events including moving various tables, chairs and stage assembly.
• Work schedule may change to meet property requirements.
• Perform other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs, bending/kneeling/stretching in regard to pool water testing.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.