Front Desk Monitor

Associated Asset Management (AAM), LLC; San Tan Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Skyline Village in San Tan Valley, AZ is seeking a Front Desk Monitor to provide a welcoming reception, greet residents and visitors, and support staff with administrative tasks. This on-site role emphasizes excellent customer service and professional communication.

Responsibilities include answering phones, managing the front desk, assisting with events, and coordinating with the on-site Community Manager. Strong MS Office skills and multitasking ability are essential.

Qualifications

• 2 years of paid, professional receptionist or administrative support experience.
• Strong customer service and communication skills.
• Able to work in a fast-paced office environment.
• Proficiency with MS Office and basic computer systems.

Responsibilities

• Answer phone lines and greet residents and visitors.
• Provide administrative support to staff and management.
• Manage front entrance and reception desk.
• Assist with event setup and breakdown.
• Coordinate with on-site Community Manager on front reception.

Skills

Customer service

Communication

Multitasking

Office software

Team collaboration

Education

High School or equivalent

Tools

MS Office

Job description

Skyline Village
San Tan Valley, AZ 85140, USA

Description

Join the Skyline Village Team!
Skyline Village in San Tan Valley, AZ, is a vibrant, design-forward community where modern living meets the natural beauty of the Sonoran Desert. With thoughtfully designed resort-style amenities, parks, sport courts, and scenic paths, Skyline Village is a dynamic and exciting place to work! The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed. This position is ideal for someone with strong communication skills who can maintain a safe atmosphere.

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assist with event set up and break down as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

Paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.