Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING; Town of Florida (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

KW PROPERTY MANAGEMENT AND CONSULTING seeks a Front Desk Team Member to greet guests, assist residents, and coordinate with staff to maintain accurate unit owner information. The role requires professional phone etiquette and the ability to report incidents or emergencies.

The position may involve indoor or outdoor duties, standing for extended periods, and a basic familiarity with computer software. Bi-lingual English/Spanish is a plus.

Qualifications

• High school diploma or GED; some college preferred.

Responsibilities

• Greet guests and provide information to residents and guests.
• Coordinate with administrative staff to update unit owner information.
• Use phone etiquette for incoming/outgoing calls.
• Report violations and emergencies to management.
• Manage parking for guests, residents, and owners.
• Write daily activity reports for management.
• Report maintenance needs to Association office.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Computer software

Job description

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents, who provides exceptional customer service.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Manage the Parking Garage by handling guest, residents and owners parking.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment might be indoor or outdoor and will require team member to stand frequently. Low to moderate noise level in the workplace

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to stand for extended periods and occasionally sit, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds. The role requires manual dexterity, visual and auditory acuity, and the ability to detect emergency alarms.

This is a non-exempt position. Days and hours of work will be determined at the property. The schedule may change to accommodate the business needs of the property.

No travel is expected for this position.

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is a plus
• Previous work experience in the hospitality industry is highly preferred

Employee reports directly to the department supervisor and/or the Association Manager of the community.

This job description is not intended to cover all duties and responsibilities. Duties may change based on operational needs.