Receptionist - Comm

Benchmark Senior Living; Chelmsford (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Benchmark Senior Living in Chelmsford, Massachusetts, is looking for a Front Desk Receptionist. The role serves as the information center for residents and visitors, managing phone calls and various appointment bookings. Candidates should have a high school diploma and strong computer skills, along with excellent verbal communication abilities. Responsibilities include greeting visitors, responding to emergencies, and maintaining a clean lobby environment. This position is essential in providing support for daily operations and community interactions.

Qualifications

• Expert knowledge of telephone system and capable of teaching others.
• Proficient computer skills including word processing and internet.
• Excellent verbal communication skills.

Responsibilities

• Assist Administrative Assistant/Executive Director as appropriate.
• Respond to all emergencies as directed.
• Greet visitors immediately upon arrival.
• Professionally handle phone calls and route callers as needed.
• Manage doctor and beauty/barber appointment books.

Skills

Telephone system knowledge

Computer skills (Word, Excel, email)

Verbal communication

Education

High school diploma or equivalent certificate

Job description

Job Summary

The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Principal Duties/Responsibilities

• Assists Administrative Assistant/Executive Director as appropriate.
• Competently responds to all emergencies as directed.
• Demonstrates basic understanding of emergency call system and nurse paging system.
• Greets visitors immediately upon arrival.
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner.
• Determines visitors needs in a timely manner.
• Offers refreshments (coffee, water, etc.) to visitors, where applicable.
• Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.).
• Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice.
• Responds to resident requests in a timely manner.
• Manages doctor appointment book.
• Manages beauty and barber appointment book.
• Acts as concierge for residents (calling taxi’s, handling telephone and/or cable problems, checking newspaper deliveries, etc.).
• Keeps lobby clean and neat, free of clutter and trash.
• Oversees common bathroom, reporting soilage’s to housekeeping as appropriate.
• Reports any mal-functioning equipment to maintenance.
• Promptly forwards inquiry calls to Marketing or designee.
• Properly documents and responds to marketing inquiries.
• Assists the Community Sales Team, lead by the Executive Director, with sales and marketing programs and initiatives.
• Represents the community with a positive attitude and pride when interacting with potential residents and families.
• Participates in in-service trainings as required by state regulations.
• Assists with clerical work for all departments.

Education / Experience

• High school diploma or equivalent certificate preferred.

Required Skills / Abilities

• Possesses expert knowledge of telephone system and capable of teaching others.
• Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.).
• Maintains awareness of all daily activities (and changes).
• Has full knowledge of the administrative staff, ownership, and management company.
• Possesses excellent verbal communication skills.

Physical Requirements

In an 8‑hour workday, the associate will stand/walk for 0–2 hours at one time, total 4–6 hours. In an 8‑hour workday, the associate will sit for 0–2 hours at one time, total 4–6 hours. The associate will support/assist (maximum lbs): frequently 0–10 lbs, occasionally 50 lbs. The associate will lift/carry (maximum lbs): frequently 0–10 lbs, occasionally 15 lbs. Height of lift: 3–4 feet. Distance of carry: 30 yards. The employee should use hands for repetitive simple grasping, pushing, and pulling, and fine manipulation. The employee should be able to bend, squat, kneel, climb, reach occasionally.