Fitness Studio Member Concierge & Sales Pro

Orange Theory Fitness; Plano (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Orange Theory Fitness in North Plano, Plano, TX is seeking a Member Ambassador to support front-of-house studio operations. You will engage with members, protect the guest experience, and drive revenue through memberships, referrals, and retail sales.

The role requires excellent customer service, strong communication, organization, and a flexible schedule including weekends. Training on OTF systems will be provided; you will collaborate with the Fitness Team to ensure smooth processes.

Qualifications

• Excellent interpersonal and customer service skills.
• Solid verbal and written communication skills.
• Detail-oriented and extremely organized with the ability to multi-task in a fast-paced environment
• Ability to identify, analyze, and develop solutions to problems
• Functional computer skills including MS Office (Word, Excel) and Internet
• Ability to work in an ORANGE TEAM environment
• Must have the ability to work a flexible schedule, including evenings and/or weekends
• Passion for health and fitness and helping others succeed
• Desire for continuous learning and career growth

Responsibilities

• Achieves daily, weekly and monthly sales and membership goals.
• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
• Maintains an organized and clean lobby/front desk area.
• Processes accurate cash and credit card transactions.
• Delivers timely follow up and follow through activities with all prospective clients.
• Responds to member requests, inquiries and concerns with a sense of urgency.
• Troubleshoots and solves technical issues successfully.
• Conducts proper on-boarding of all OTF clients through the use of Client Intake Forms and FP Agreements.
• Works closely with Fitness Team to ensure that processes are fulfilled.
• Demonstrates a friendly, positive attitude and passion for OTF as a business.
• Models and supports OTFs values and culture.
• Other duties as assigned by supervisor.

Skills

Interpersonal skills

Customer service

Verbal communication

Written communication

Detail oriented

Organization

Multi-tasking

Problem solving

MS Office

Excel

Flexible schedule

Fitness passion

Career growth

Education

High School Diploma

Tools

MS Office

Excel

Job description

Orange Theory Fitness in North Plano, Plano, TX is seeking a Member Ambassador to support front-of-house studio operations. You will engage with members, protect the guest experience, and drive revenue through memberships, referrals, and retail sales.

The role requires excellent customer service, strong communication, organization, and a flexible schedule including weekends. Training on OTF systems will be provided; you will collaborate with the Fitness Team to ensure smooth processes.