Front Desk Member Experience Specialist

Planet Fitness; Cedar Park (TX); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance Benefits

Free Planet Fitness Black Card

Employee Assistance Program

Paid Parental Leave

MyFlexPay financial wellness

Job summary

Planet Fitness, via Excel Fitness, is a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we’ve expanded from 16 locations in TX to over 90 across 6 states, offering strong career paths from front desk to regional leadership.

Employees at franchise locations are part of a team that prioritizes member experience, cleanliness, and safety. Front desk roles start here, with a clear ladder to GM, Regional Manager, and regional leadership, backed by

Qualifications

• High School diploma or GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Punctuality and reliability are a must.
• Able to lift up to 50 lbs occasionally.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with the new account sign-up process.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Detailed cleaning in all areas of the facility.
• Interact with members and coworkers in a positive and professional manner.
• Follow strict safety and cleaning protocols.

Skills

Customer service

Punctuality

Reliability

Communication

Team player

Education

High School diploma or GED

Job description

Planet Fitness, via Excel Fitness, is a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we’ve expanded from 16 locations in TX to over 90 across 6 states, offering strong career paths from front desk to regional leadership.

Employees at franchise locations are part of a team that prioritizes member experience, cleanliness, and safety. Front desk roles start here, with a clear ladder to GM, Regional Manager, and regional leadership, backed by