Front Desk Member Services Concierge

Excel Fitness; Warrenton (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Warrenton, VA is seeking a team member to help manage day-to-day club operations, assist members, and promote a positive gym experience. The role requires CPR/AED certification, strong communication, and reliability.

You will maintain cleanliness, manage inventory, input member data, and support membership promotions with the GM and AM. Must stand for long periods and work flexible hours, including mornings, evenings, and weekends.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; training offered within 30 days if uncertified.
• Comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically and proactively evaluate solutions.
• Proficient with Microsoft Office and computer use.
• Ability to handle sensitive and confidential information.
• Familiar with Excel’s mission, Planet Fitness brand, and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high levels of member service.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards and help resolve day-to-day issues.
• Audit club inventory and communicate with GM/AM/Shift Lead on inventory orders.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with membership promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate and assist with equipment and amenities while following procedures.
• Represent the company at community events and outreach activities.

Skills

Customer service

Communication

Teamwork

Problem solving

Data entry

Education

High School Diploma or equivalent

Tools

MS Office / Microsoft Office

Job description

Excel Fitness in Warrenton, VA is seeking a team member to help manage day-to-day club operations, assist members, and promote a positive gym experience. The role requires CPR/AED certification, strong communication, and reliability.

You will maintain cleanliness, manage inventory, input member data, and support membership promotions with the GM and AM. Must stand for long periods and work flexible hours, including mornings, evenings, and weekends.