Front Desk & Member Services Associate

PacificSource; Springfield (OR); On-site; USD 30,000 - 47,000; Full time

Job summary

PacificSource seeks an organized front desk / receptionist to support telephone and visitor duties in our Oregon office. You’ll greet guests, route calls, and maintain a professional lobby impression while coordinating with building vendors and handling clerical tasks.

One year of multiline phone experience is preferred; High School Diploma or equivalent required. Strong communication, teamwork, and adaptability help ensure excellent member service.

Qualifications

• High School Diploma or equivalent required.
• Typing and 10-key skills required.
• Computer skills preferred.

Responsibilities

• Answer incoming calls in a prompt, courteous manner.
• Assist callers by quickly determining the caller’s needs and directing calls to the appropriate personnel or department.
• Communicate efficiently and effectively in obtaining, giving and exchanging information.
• Greet and direct visitors.
• Assure guests are identified and registered before access to secured areas.
• Coordinate office vendors to keep office operating efficiently.
• Receive premium payments, prepare receipts, and secure premiums.
• Maintain the lobby as a professional first impression of PacificSource.
• Attend to safety of employees and guests.
• Provide front line communication in urgent or emergency situations.

Skills

Communication

Organizational skills

Problem solving

Teamwork

Active listening

Flexibility

Adaptability

Building trust

Customer loyalty

Education

High School Diploma or equivalent

Tools

Typing

10-key

Computer skills

Job description

PacificSource seeks an organized front desk / receptionist to support telephone and visitor duties in our Oregon office. You’ll greet guests, route calls, and maintain a professional lobby impression while coordinating with building vendors and handling clerical tasks.

One year of multiline phone experience is preferred; High School Diploma or equivalent required. Strong communication, teamwork, and adaptability help ensure excellent member service.