Front Desk Member Services Associate

Planet Fitness; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

401(k)

Job summary

Planet Fitness - Garlan is seeking a Member Services Representative in Reno, NV to deliver superior customer service to members, prospective members and guests. You will greet customers, manage front desk tasks, sign up new members and provide tours of the club.

The role emphasizes answering inquiries, updating member information, resolving concerns professionally, and maintaining a clean club environment to enhance the member experience.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact professionally with members.

Responsibilities

• Greet members, prospective members and guests.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns in a timely manner and escalate as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Empathy

Punctuality

Team player

Education

High School diploma/GED

Job description

Planet Fitness - Garlan is seeking a Member Services Representative in Reno, NV to deliver superior customer service to members, prospective members and guests. You will greet customers, manage front desk tasks, sign up new members and provide tours of the club.

The role emphasizes answering inquiries, updating member information, resolving concerns professionally, and maintaining a clean club environment to enhance the member experience.