Part-Time Member Services Associate: Front Desk & Tours

YMCA; Kershaw (SC); On-site; USD 16,531 - 22,041; Part time

Job summary

Upper Palmetto YMCA is seeking a Part Time Member Service Associate to provide accurate information on programs and policies, support front desk procedures, and assist with events. The role requires greeting members, handling online receipts, answering inquiries, and maintaining a welcoming environment.

Candidates should have a high school diploma (or equivalent), be at least 18, possess strong public relations and interpersonal skills, and be able to respond to safety situations.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 18 years old.
• Strong public relations and interpersonal skills.
• General clerical and computer skills.
• Ability to communicate with people of all levels.
• CPR, First Aid and AED certifications required within 30 days of employment.
• Ability to respond to safety and emergency situations.
• Critical thinking & decision making.
• Emotional maturity.
• Physical requirements; lifting (25lbs) and walking.

Responsibilities

• Greet all members and public with a smile.
• Handle online receipting of memberships and program registrations.
• Answer phone calls promptly and direct inquiries as needed.
• Maintain and account for daily cash drawer.
• Provide accurate information to members by phone, mail, email, or fax.
• Distribute balls, towels, racquets, and other loaned items.
• Basic housekeeping in Front Office and YMCA areas.
• Assist with special events and other activities as needed.
• Be enthusiastic while giving facility tours and address member questions.
• Control access to the building using the access system.
• Follow opening/closing procedures when required, including cash count and facility checks.
• Other duties as required.

Skills

Public relations

Interpersonal skills

Communication

Positive attitude

Critical thinking

Emergency response

Emotional maturity

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Upper Palmetto YMCA is seeking a Part Time Member Service Associate to provide accurate information on programs and policies, support front desk procedures, and assist with events. The role requires greeting members, handling online receipts, answering inquiries, and maintaining a welcoming environment.

Candidates should have a high school diploma (or equivalent), be at least 18, possess strong public relations and interpersonal skills, and be able to respond to safety situations.