Part-Time Member Services Pro – Front Desk

YMCA of Greater Cleveland

Cleveland (OH)

On-site

USD 17,000 - 25,000

Part time

9 days ago

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Job summary

The YMCA of Greater Cleveland is hiring a Part Time Member Service Representative to assist members with inquiries, process payments, enroll members, and maintain accurate records at the front desk. This role requires strong customer service, cash handling, multitasking, and excellent communication in a friendly, membership-driven environment.

Occasional evening and weekend shifts may be required. Join our team to contribute to a safe, healthy community and enjoy a free YMCA membership and

Qualifications

High School Diploma or GED preferred.
Strong customer service skills.
Cash management experience.
Organized and able to follow directions.
Friendly, outgoing personality.
Comfortable working in a membership driven environment.
Ability to perform multiple tasks in diverse situations successfully.
Computer and keyboarding experience.
Strong communication skills and phone etiquette.

Responsibilities

Process payments and maintain balanced cash drawer and receipting according to procedures.
Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
Ensure maintenance of all member resource information at front desk.
Keep front desk and lobby area neat, clean and professional.
Greet members / visitors according to YMCA guidelines.