Member Experience Staff-Y @ TCC Metro

YMCA of the Cedar Rapids Metro Area; Tulsa (OK); On-site; USD 17,000 - 18,000; Part time

Job summary

YMCA in Tulsa, OK is seeking a Part-Time Member Experience Staff to act as the first point of contact for members and guests, handling check-ins, memberships and program registrations while maintaining a safe and welcoming atmosphere.

The role emphasizes delivering exceptional customer service, following YMCA policies, and supporting program access with a strong focus on inclusivity and community engagement.

Qualifications

• 18 years of age.
• Excellent customer service and interactions with others.
• Strong attention to detail.
• Experience working with various computer software programs.
• Experience in a customer service setting.

Responsibilities

• Deliver exceptional customer service as the first point of contact for members and guests.
• Process check-ins, memberships, and program registrations accurately.
• Maintain a safe, clean, and welcoming environment.
• Respond professionally to member questions, concerns, and emergencies.
• Follow YMCA policies and procedures.
• Adhere to abuse prevention policies.
• Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
• Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
• Abide by the YMCA’s four core values of Caring, Honesty, Respect & Responsibility.
• Other duties as assigned

Skills

Customer Service

Attention to detail

Experience with computer software

Tools

Computer software

Job description

• Location 909 S Boston Ave,Tulsa, OK, 74119,United States
• Base Pay $12.00 - $13.50 / Hour
• Job Category Membership
• Employee Type Part Time Hourly

Description

JOB TITLE: Member Experience Staff

REPORTS TO: Program Director and/or as assigned

FLSA TYPE: Non-Exempt, Hourly

JOB PURPOSE:

Under the direction of the assigned supervisor, The Membership Experience Staff member serves as the first impression for all members and guests, providing exceptional customer service at the front desk. This role supports membership sales, program registrations, and facility access. Team members assist with questions, resolve concerns, and help connect people to programs and services that fit their needs. This position is ideal for someone who enjoys working with the public, thrives in a fast-paced environment, and takes pride in creating a welcoming, inclusive atmosphere.

ESSENTIAL FUNCTIONS (not a complete list):

• Deliver exceptional customer service as the first point of contact for members and guests.
• Process check-ins, memberships, and program registrations accurately.
• Maintain a safe, clean, and welcoming environment.
• Respond professionally to member questions, concerns, and emergencies.
• Follow and consistently enforce YMCA policies and procedures
• Adhere to all organizational policies and procedures regarding the prevention of abuse.
• Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
• Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
• Abide by the YMCA’s four core values of Caring, Honesty, Respect & Responsibility.
• Other duties as assigned

Required:

• 18 years of age
• Excellent skills in customer service and interactions with others/
• Strong attention to detail.
• Experience working with various computer software programs.
• Experience in a customer service setting