Part-Time Member Experience Front Desk Specialist

Kids for the Future; Bixby (OK); On-site; USD 17,000 - 19,000; Part time

Job summary

YMCA in Bixby, OK is seeking a Member Experience Staff to greet members and guests, delivering friendly service at the front desk while supporting memberships, registrations, and facility access.

The role emphasizes a welcoming, inclusive atmosphere and adherence to policies, with attention to detail when handling check-ins and program inquiries.

Ideal candidates are 18+, with customer service experience and computer skills, and can work part-time hourly shifts.

Qualifications

• Must be 18 years of age.
• Excellent customer service skills with interactions with others.
• Strong attention to detail.
• Experience working with various computer software programs.
• Experience in a customer service setting.

Responsibilities

• Deliver exceptional customer service as the first point of contact for members and guests.
• Process check-ins, memberships, and program registrations accurately.
• Maintain a safe, clean, and welcoming environment.
• Respond professionally to member questions, concerns, and emergencies.
• Follow and consistently enforce YMCA policies and procedures.
• Adhere to all organizational policies and procedures regarding the prevention of abuse.
• Report any suspected abuse, neglect, or misconduct immediately to the appropriate supervisory staff.
• Attend mandatory training on abuse prevention, including recognizing signs of abuse, and reporting requirements.
• Abide by the YMCA’s four core values of Caring, Honesty, Respect & Responsibility.
• Other duties as assigned

Skills

Customer service

Attention to detail

Computer skills

Experience in customer service

Job description

YMCA in Bixby, OK is seeking a Member Experience Staff to greet members and guests, delivering friendly service at the front desk while supporting memberships, registrations, and facility access.

The role emphasizes a welcoming, inclusive atmosphere and adherence to policies, with attention to detail when handling check-ins and program inquiries.

Ideal candidates are 18+, with customer service experience and computer skills, and can work part-time hourly shifts.