Front Desk & Member Experience Leader

goldscareers; Cornelius (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership

20% Employee Discount on clothing and

Medical Benefits

401k

7 Paid Holidays + Vacation Pay

Growth Opportunities Across Our Expan

Job summary

Gold's Gym is seeking a Front Desk Supervisor to lead daily desk operations, deliver a high-level member experience, and drive revenue through sales and lead generation. You will manage staff, scheduling, and performance while maintaining a welcoming, professional atmosphere.

The role emphasizes coaching on supplement and retail sales, PT bookings, and maintaining inventory and Kids Club oversight. Relocation is not provided.

Qualifications

• Must demonstrate leadership and be able to set a professional, energetic front desk tone.
• Ability to manage staff, scheduling, and performance, with accountability.
• Strong customer service focus with conflict resolution and guest relations.
• Proven sales focus to drive front desk revenue and bookings.

Responsibilities

• Lead front desk operations and ensure smooth check-in processes.
• Manage staffing, schedules, and onboarding of new team members.
• Coach staff on supplement and retail sales and PT bookings.
• Track metrics like DPC, bookings, and coverage; report to managers.
• Oversee Kids Club operations, inventory, and safety standards.

Skills

Leadership

Customer service

Team management

Communication

Sales skills

Tools

POS system

Job description

Gold's Gym is seeking a Front Desk Supervisor to lead daily desk operations, deliver a high-level member experience, and drive revenue through sales and lead generation. You will manage staff, scheduling, and performance while maintaining a welcoming, professional atmosphere.

The role emphasizes coaching on supplement and retail sales, PT bookings, and maintaining inventory and Kids Club oversight. Relocation is not provided.