Front Desk & Member Experience Specialist

Fitness Formula Clubs (FFC); Elmhurst (IL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Dental insurance

Vision insurance

401K: Company match

Wellness resources

Training & development

Employee discounts

Job summary

Fitness Formula Clubs (FFC) in Elmhurst is seeking a Front Desk Attendant for Fridays 10am-4pm and Saturdays 11am-4pm. You will greet members and guests, check them in, answer calls, and support the Membership Department, all while upholding FFC’s welcoming, clean, and safe environment.

The part-time role emphasizes excellent customer service, a friendly team atmosphere, and opportunities to participate in club activities.

Responsibilities

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

Job description

Fitness Formula Clubs (FFC) in Elmhurst is seeking a Front Desk Attendant for Fridays 10am-4pm and Saturdays 11am-4pm. You will greet members and guests, check them in, answer calls, and support the Membership Department, all while upholding FFC’s welcoming, clean, and safe environment.

The part-time role emphasizes excellent customer service, a friendly team atmosphere, and opportunities to participate in club activities.