Member Experience Concierge - Front Desk

Fitness Formula Clubs (FFC); Chicago (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Dental & Vision insurance

401K with company match

Fitness education discounts

Continuing education access to FFC Uni

Job summary

Fitness Formula Clubs (FFC) Lincoln Park is seeking a Front Desk Attendant to welcome members and guests, handle check-ins, answer calls, and support the Membership Department. The role requires closing shifts and weekend availability and offers a friendly, customer-centric environment.

As part of the club team, you will balance payments, assist with meetings, and maintain a safe, clean space. Training and culture emphasize hospitality and member satisfaction.

Responsibilities

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints; provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

Job description

Fitness Formula Clubs (FFC) Lincoln Park is seeking a Front Desk Attendant to welcome members and guests, handle check-ins, answer calls, and support the Membership Department. The role requires closing shifts and weekend availability and offers a friendly, customer-centric environment.

As part of the club team, you will balance payments, assist with meetings, and maintain a safe, clean space. Training and culture emphasize hospitality and member satisfaction.