Front Desk Member Experience Specialist

Taymax; Decatur (AL); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, operator of Planet Fitness clubs, is hiring a Member Services Representative in Decatur, AL. You will greet members, manage front desk duties, sign up new members, and help maintain a clean, welcoming club space.

Excellent customer service and basic computer skills are required. Join a team focused on a positive member experience, offering tours to prospects, handling payments, and supporting managers with daily operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Ability to work independently and in a team.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Handle front desk activities: answer phones, check members in, tours for prospects.
• Sign up new members and calculate rates/monthly payments.
• Assist in maintaining club neatness and cleanliness and complete daily tasks.
• Support updates to member accounts and respond to questions promptly.

Skills

Customer service

Front desk

Teamwork

Punctuality

Problem solving

Education

High School diploma/GED

Job description

Taymax Group, operator of Planet Fitness clubs, is hiring a Member Services Representative in Decatur, AL. You will greet members, manage front desk duties, sign up new members, and help maintain a clean, welcoming club space.

Excellent customer service and basic computer skills are required. Join a team focused on a positive member experience, offering tours to prospects, handling payments, and supporting managers with daily operations.