Front Desk Member Experience Pro

VASA Fitness; New Berlin (WI); On-site; USD 33,062,000 - 44,083,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Paid Time Off

Medical/Dental/Vision benefits

Employee Assistance Program

Job summary

VASA Fitness in New Berlin, Wisconsin is seeking a Member Experience Specialist to be the first friendly face at the front desk. You’ll greet members, build personal connections, and help guide them on memberships, upgrades, and personal training options to support their fitness journeys.

You’ll keep the club clean and organized, share knowledge about programs, and contribute to a welcoming, energetic environment.

Qualifications

• Strong communication and a professional approach.
• Comfortable multi-tasking and working independently.
• 1+ year of customer service or membership sales preferred.

Responsibilities

• Greet members warmly and create personal connections at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean, organized, and welcoming for all guests.
• Support member journeys and motivate continued visits with excellent service.

Skills

Communication skills

Multitasking

Customer service experience

Membership sales

CPR certification (nice to have)

Bilingual skills (a plus)

Job description

VASA Fitness in New Berlin, Wisconsin is seeking a Member Experience Specialist to be the first friendly face at the front desk. You’ll greet members, build personal connections, and help guide them on memberships, upgrades, and personal training options to support their fitness journeys.

You’ll keep the club clean and organized, share knowledge about programs, and contribute to a welcoming, energetic environment.