Front Desk Supervisor

goldscareers; Cornelius (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Discounts on Certifications

Commission & Bonus Structure

Free Gold's Gym Membership

20% Employee Discount on clothing and

Medical Benefits

401k

7 Paid Holidays + Vacation Pay

Growth Opportunities Across Our Expan

Job summary

Gold's Gym is seeking a Front Desk Supervisor to lead daily desk operations, deliver a high-level member experience, and drive revenue through sales and lead generation. You will manage staff, scheduling, and performance while maintaining a welcoming, professional atmosphere.

The role emphasizes coaching on supplement and retail sales, PT bookings, and maintaining inventory and Kids Club oversight. Relocation is not provided.

Qualifications

• Must demonstrate leadership and be able to set a professional, energetic front desk tone.
• Ability to manage staff, scheduling, and performance, with accountability.
• Strong customer service focus with conflict resolution and guest relations.
• Proven sales focus to drive front desk revenue and bookings.

Responsibilities

• Lead front desk operations and ensure smooth check-in processes.
• Manage staffing, schedules, and onboarding of new team members.
• Coach staff on supplement and retail sales and PT bookings.
• Track metrics like DPC, bookings, and coverage; report to managers.
• Oversee Kids Club operations, inventory, and safety standards.

Skills

Leadership

Customer service

Team management

Communication

Sales skills

Tools

POS system

Job description

Overview

The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.

Benefits

• Discounts on Certifications
• Commission & Bonus Structure
• Free Gold's Gym Membership to our locations
• 20% Employee Discount on clothing and products
• Medical Benefits
• 401k
• 7 Paid Holidays + Vacation Pay
• Growth Opportunities Across Our Expanding Gold's Gym Network

RELOCATION ASSISTANCE IS NOT PROVIDED

Primary Responsibilities

Leadership and Culture

• Set the tone for a professional, energetic, and welcoming front desk environment.
• Lead by example in all member, guest, and staff interactions.
• Create a culture of accountability, urgency, and performance.
• Build strong member relationships and deliver a consistent club experience.

Front Desk Operations

• Ensure smooth and efficient check-in processes at all times.
• Maintain a clean, organized, and professional front desk area.
• Resolve member concerns promptly and elevate issues when needed.
• Ensure policies and procedures are followed consistently by all front desk staff.

Staffing and Scheduling

• Build and manage weekly schedules for front desk and Kids Club coverage.
• Ensure shifts are properly staffed and coverage gaps are addressed quickly.
• Assist with hiring, onboarding, and training new front desk team members.
• Monitor attendance, punctuality, and overall team accountability.

Sales and Revenue Performance

• Drive Dollar Per Check-In (DPC) performance on a daily basis.
• Coach the team on supplement sales, retail sales, and booking opportunities.
• Execute promotions and maintain visible tracking of sales performance.
• Support revenue growth through consistent front desk sales behaviors.

Personal Training Lead Generation

• Drive consistent booking of fitness assessments for all new and existing members.
• Train and hold front desk staff accountable to achieving a high booking percentage.
• Partner with the Fitness Manager to improve booking.
• Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.

Inventory and Retail Management

• Manage supplement and retail inventory levels and maintain accurate counts.
• Place orders for supplements, retail items, and operational supplies as needed.
• Ensure product displays are organized, stocked, and merchandised appropriately.
• Minimize shrinkage and maintain inventory accountability.

Kids Club Oversight

• Oversee Kids Club staffing, scheduling, safety, and daily operations.
• Ensure cleanliness, compliance, and proper supervision standards are maintained.
• Address parent concerns professionally and support a positive family experience.

Facility Standards and Daily Execution

• Enforce daily cleaning and operational checklists for front desk areas.
• Ensure laundry, towel stock, and front-end presentation standards are maintained.
• Support communication of maintenance issues and follow-up on operational needs.

Communication and Reporting

• Communicate daily goals, expectations, and updates to the front desk team.
• Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
• Collaborate with the General Manager and Fitness Manager on performance and priorities.

Schedule

Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM

Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM

Friday and Saturday shifts alternate weekly with the Fitness Manager

Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.