Front Desk & Member Experience Lead | Flexible Hours, Benefits

Ignite Fitness Holdings; Newington (CT); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

401K plan

Health benefits contribution

Paid time off

Free Black Card membership

Promotional incentives

Résumé du poste

Planet Fitness, backed by Ignite Fitness Holdings, is seeking Front Desk Associates to deliver first-rate service and foster member satisfaction. You will greet members, answer questions, handle payments, and promote gym offers in a fast-paced environment.

Ideal candidates have 6 months of in-person customer service experience or 1 year in fitness, with a HS diploma. Various weekday/weekend shifts and full-time benefits are available.

Qualifications

• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• A High School Diploma or Equivalent required.
• Ability to manage multiple responsibilities with strong customer service focus.

Responsabilités

• Welcome and exit members in a confident, professional, and friendly manner.
• Acknowledge members and respond promptly to needs, questions, and concerns.
• Deliver gracious, efficient telephone service and provide accurate information.
• Promote benefits, products, and promotions to drive revenue.
• Maintain club cleanliness and handle payments, give change and receipts.

Connaissances

Customer service

Cash handling

Multi-tasking

Phone etiquette

Sales promotions

Formation

High School Diploma or Equivalent

Description du poste

Planet Fitness, backed by Ignite Fitness Holdings, is seeking Front Desk Associates to deliver first-rate service and foster member satisfaction. You will greet members, answer questions, handle payments, and promote gym offers in a fast-paced environment.

Ideal candidates have 6 months of in-person customer service experience or 1 year in fitness, with a HS diploma. Various weekday/weekend shifts and full-time benefits are available.