Front Desk & Member Experience Lead

edgefitness; Philadelphia (Philadelphia County); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Discounts on training and retail

Education reimbursement

Career advancement

PTO & paid holidays

401K + Life Insurance + LTD + EAP

Job summary

Edge Fitness is hiring for a front-line team member in Philadelphia, offering an annual target of up to $55,000 with hourly pay plus commission. The role emphasizes welcoming members, answering questions about memberships, and driving “Changing Lives” through high-energy service.

Join a team focused on customer excellence, with clear paths for career growth, paid time off, health benefits, and additional perks for full-time staff.

Qualifications

• Customer-focused with friendly interactions that build trust.
• Greet members enthusiastically and maintain positive engagement throughout shifts.
• Commitment to helping members and creating a “Raving Fan” experience.
• Collaborate with Facilities team to keep the club presentable and operational.

Responsibilities

• Welcome and nurture the member experience with friendliness at the core of every interaction.
• Greet members in a friendly, engaging, and energetic way from start to finish of your shift.
• Serve members quickly and professionally to build positive, trustworthy relationships.
• Assist members with membership questions with compassion and promote a great experience.
• Team with Facilities to keep the club looking and operating ready for opening.

Skills

Customer service

Product knowledge

Results orientation

High energy

Tools

POS system

Job description

Edge Fitness is hiring for a front-line team member in Philadelphia, offering an annual target of up to $55,000 with hourly pay plus commission. The role emphasizes welcoming members, answering questions about memberships, and driving “Changing Lives” through high-energy service.

Join a team focused on customer excellence, with clear paths for career growth, paid time off, health benefits, and additional perks for full-time staff.