Front Desk Member Experience Associate

The Joyce D & Andrew J Mandell Greater Hartford Jewish Community Center; West Hartford (CT); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

The Joyce D & Andrew J Mandell Greater Hartford Jewish Community Center in West Hartford, CT, seeks a Membership Services Associate to provide frontline customer service, assist members with inquiries, registrations and transactions, and process memberships.

The role emphasizes handling cash/credit transactions, maintaining accurate records, and promoting programs to enhance member experience in a welcoming environment.

Qualifications

• 1–2 years of customer service or front desk experience, preferably in a community center or membership-based setting.
• Experience handling cash, card transactions, or CRM databases is a plus.
• Strong communication and interpersonal skills with the ability to engage diverse populations.

Responsibilities

• Provide frontline customer service to members and guests, handling inquiries, registrations and transactions.
• Process memberships, payments, and maintain accurate records.
• Foster a welcoming environment and support retention by promoting programs and upholding center policies.

Skills

Customer service

Front desk

Administrative tasks

Job description

The Joyce D & Andrew J Mandell Greater Hartford Jewish Community Center in West Hartford, CT, seeks a Membership Services Associate to provide frontline customer service, assist members with inquiries, registrations and transactions, and process memberships.

The role emphasizes handling cash/credit transactions, maintaining accurate records, and promoting programs to enhance member experience in a welcoming environment.