Member Experience Associate

JCC Association of North America; Stamford (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

The JCC Association of North America seeks a Member Experience Associate at the JCC of Stamford. In this role, you will greet and assist members and guests, ensuring exceptional customer service and a welcoming environment.

Responsibilities include checking in members, processing transactions, and managing class reservations. Qualifications include strong interpersonal and communication skills, proficiency in Microsoft Office, and a flexible schedule. Competitive hourly wage provided.

Qualifications

• Strong interpersonal skills with a positive, friendly, and professional demeanor.
• Excellent communication skills, both oral and written.
• Ability to work independently, prioritize tasks, and handle multiple responsibilities simultaneously.
• Flexible schedule with availability to work weekends and evenings as needed.
• Minimum of two years of customer service or related experience.

Responsibilities

• Greeting and assisting members, guests, and prospective members.
• Checking in members and guests ensuring smooth entry.
• Processing transactions accurately using membership software.
• Managing reservations for group exercise classes and sports courts.
• Maintaining a clean and organized welcome desk area.
• Reporting maintenance and facility issues to staff.
• Performing additional clerical duties as required.

Skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office Suite

Ability to handle multiple responsibilities

Detail-oriented

Dependable and reliable

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Location and Job Title:

Member Experience Associate
JCC of Stamford
1035 Newfield Ave
Stamford, CT 06905

Principal Responsibilities:

Member Experience Associates are the welcoming faces of the JCC of Stamford, responsible for delivering exceptional customer service and creating a positive, inclusive environment for all visitors. As integral member of the Member Services Team, this role ensures that every interaction reflects the JCC's commitment to community, respect, and excellence.

Minimum Qualifications:

Key responsibilities include:

• Greeting and assisting members, guests, and prospective members both in person and over the phone, providing information about programs, services, and membership options.
• Checking in members and guests using JCC procedures, ensuring smooth and efficient entry.
• Processing transactions accurately using JCC membership software, including class registrations, personal training sessions, private swimming lessons, and membership renewals.
• Managing reservations for group exercise classes and sports courts.
• Maintaining a clean and organized welcome desk area, replenishing informational materials as needed.
• Reporting maintenance and facility issues to appropriate staff to ensure a safe and pleasant environment.
• Performing additional clerical duties as required to support the Member Services Team.

Qualifications:

• Strong interpersonal skills with a positive, friendly, and professional demeanor.
• Excellent communication skills, both oral and written.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new software applications.
• Ability to work independently, prioritize tasks, and handle multiple responsibilities simultaneously.
• Detail‑oriented, dependable, and reliable.
• Flexible schedule with availability to work weekends and evenings as needed.
• High school diploma or equivalent; some college coursework preferred.
• Minimum of two years of customer service or related experience.

Compensation:

Competitive hourly wage.

To Apply:

Please submit your cover letter and resume to Shari Ziegelman at [e-mail].

Salary:

$35,000 - $45,000

Agency Information:

The Stamford Jewish Community Center is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. While we are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, we warmly welcome people of all ages, faiths, ethnicities and backgrounds.