Front Desk & Member Engagement Specialist

YOUNG MENS CHRISTIAN ASSOCIATION OF MANKATO; Mankato (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA of Mankato is seeking a Member Services associate to greet and assist members and guests, conduct tours for prospective members, and maintain accurate member records. The role requires high school diploma or equivalent and completion of CPR, First Aid, and AED within 60 days of hire.

You will contribute to a positive experience, support program sales, and uphold YMCA policies in a busy environment. Proficiency with Microsoft Word, Excel and PowerPoint is expected, and the ability to

Qualifications

• Must complete CPR, First Aid and AED certifications within 60 days of hire.
• Ability to multitask in a high-paced environment while maintaining accuracy.
• Strong communication and customer service skills required.

Responsibilities

• Provide friendly, professional customer service to members and guests.
• Conduct tours for potential members.
• Enter member information accurately into the computer.
• Maintain a clean and orderly work environment.
• Handle member, guest and participant concerns and inform supervisor of issues.
• Follow YMCA policies, including Child Abuse Prevention.
• Assist in the sale of YMCA programs and services.
• Operate membership software and office equipment.

Skills

CPR

First Aid

AED

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

YMCA of Mankato is seeking a Member Services associate to greet and assist members and guests, conduct tours for prospective members, and maintain accurate member records. The role requires high school diploma or equivalent and completion of CPR, First Aid, and AED within 60 days of hire.

You will contribute to a positive experience, support program sales, and uphold YMCA policies in a busy environment. Proficiency with Microsoft Word, Excel and PowerPoint is expected, and the ability to