FRONT DESK STAFF

YOUNG MENS CHRISTIAN ASSOCIATION OF MANKATO; Mankato (MN); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

YMCA of Mankato is seeking a Member Services associate to greet and assist members and guests, conduct tours for prospective members, and maintain accurate member records. The role requires high school diploma or equivalent and completion of CPR, First Aid, and AED within 60 days of hire.

You will contribute to a positive experience, support program sales, and uphold YMCA policies in a busy environment. Proficiency with Microsoft Word, Excel and PowerPoint is expected, and the ability to

Competenze

• Must complete CPR, First Aid and AED certifications within 60 days of hire.
• Ability to multitask in a high-paced environment while maintaining accuracy.
• Strong communication and customer service skills required.

Mansioni

• Provide friendly, professional customer service to members and guests.
• Conduct tours for potential members.
• Enter member information accurately into the computer.
• Maintain a clean and orderly work environment.
• Handle member, guest and participant concerns and inform supervisor of issues.
• Follow YMCA policies, including Child Abuse Prevention.
• Assist in the sale of YMCA programs and services.
• Operate membership software and office equipment.

Conoscenze

CPR

First Aid

AED

Formazione

High school diploma or equivalent

Strumenti

Microsoft Word

Excel

PowerPoint

Descrizione del lavoro

Engage in active listening with members and program participants to build relationships, understand member's goals and interests, and ensure that each member or guest has a positive experience.Conducts tours for potential members.Enters member information into computer with accuracy.Helps to maintain a clean and orderly work environment.Understand and enforce all applicable YMCA policies.Operate membership software and all necessary office equipment.Assist in the sale of YMCA programs, services and product to members, guests, and participants.Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.Responsible for maintaining towels at Member Services.Follow all YMCA policy and procedures including Child Abuse Prevention.Any other duties as assigned by the Membership Service Coordinator or Membership Director.High school diploma or equivalent required.One to two years related experience preferred.CPR, First Aid, AED certifications must be completed within 60 days of hire (YMCA provided).Must be able to work in a high-paced environment and be efficient at multitasking.Requires the ability to recognize and handle a variety of situations as they arise.Ability to establish and maintain positive relationships with staff, volunteers, YMCA members, the general public, and people of diverse backgrounds is essential.Strong communication, customer service and problem solving skillsDemonstrated interpersonal communication and problem solving skills.Willingness to work with people of diverse backgrounds.Computer skills and knowledge of Microsoft Word, Excel, and PowerPointNever been convicted of any child abuse including sexual abuse